Placing an order is very simple. Add the item you want to your cart and then click on "Checkout". You'll then be guided through the steps for delivery details, payment method, and order confirmation. You can also order as a guest, without creating an account.

Unfortunately, once confirmed, an order can no longer be cancelled. Our system processes orders automatically as soon as they are placed.

After your purchase, you'll receive an order confirmation by email. It includes the items purchased, the delivery and billing address, and the payment method you chose.

There is no general minimum order value. However, some payment methods may require a minimum amount. If that's the case, it will be shown to you during checkout.

Please contact us by email and send us your order number, a brief description of the problem and, if possible, photos. We'll review the case as soon as possible.

Please contact us by email with your order number, a detailed description of the problem and, if applicable, photos. We'll get back to you as soon as possible.

The average delivery time is 8 to 12 business days after the order has been shipped.

Delivery is handled by our logistics partner. The exact carrier may vary depending on the destination country and region.

As soon as your order has been shipped, you'll receive an email with a tracking link. If you can't find the email, please also check your spam folder.

Sometimes tracking may update with a delay, for example due to extreme weather conditions, strikes, logistical delays, or customs processes.

Please first check the delivery address provided, contact the carrier, and ask neighbours or family members if applicable. In rare cases, a package may arrive up to 48 hours after being marked as delivered. If you still haven't received it after 3 business days, please contact us.

Once the order has been confirmed, the delivery address can no longer be changed. If delivery fails, the order will be returned and refunded after inspection.

This can happen if the address was incorrect or incomplete, if the carrier was unable to deliver, or if the parcel was refused. We cannot be held responsible for errors caused by incorrectly entered details at checkout.

To start a return, please contact us by email or through the contact page. Send us your order number, the reason for the return, photos if applicable, your full name, and your address. We'll then provide you with the correct return address.

You have 30 days from receiving your order to request a return.

If you return the complete order, the total value of the products will be refunded.

The refund is issued within up to 14 days after the return has been received and inspected. The refund is made to the same payment method you used for the purchase.

We accept credit and debit cards such as Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, PayPal, Shop Pay and, depending on the country, Klarna or Clearpay. All payments are secure and encrypted.

A payment can fail if the card details were entered incorrectly, if there are insufficient funds, or if the bank declines the transaction.

Please first check whether two orders were placed by mistake. If not, please send us a screenshot of the payment so we can review the case.

The customer is responsible for complying with their country's import regulations. This may include customs duties, taxes, or customs handling fees.