Refund policy
⚠️ IMPORTANT INFORMATION ⚠️
We do not offer free returns. All return costs are the responsibility of the customer.
1. Returns
Can I return my order?
Yes.
If you are not satisfied with your purchase, you have the right to return the product within 30 days of receiving your order.
Returns are accepted under the following conditions:
- The product must include all original parts, accessories, and original packaging in the same condition as received.
- The product must have been used normally. Damage caused by negligence or improper use is not eligible for return.
- For products with hygiene requirements, the item must be properly cleaned before being returned.
- Any defects or damage must be identified and documented immediately upon receiving the order.
- Return shipping costs are the responsibility of the customer.
Returns will be processed within 7 business days after the item has been received. If all conditions are met, the return will be approved within this timeframe.
We reserve the right to refuse a return if there is reasonable suspicion that the product has been used or damaged due to the customer’s actions.
2. How do I return an order?
To start the return process, please contact us at:
📧 info@marycork.com
Your email must include:
- Order number
- Reason for return
- Photos of the product (if damaged)
- Customer’s full name
- Customer’s address
The product must not be returned until you have received written confirmation from us along with the correct return address.
Returns sent without prior approval and instructions may not be accepted.
All approved returns will be sent to our international central warehouse in Asia, and all related costs will be borne by the customer.
3. Right of Withdrawal (European Union Consumers)
If you are a consumer within the European Union and purchase goods for personal use, you have the right to withdraw from the contract within 14 days from the day you, or a third party nominated by you (other than the carrier), receive the goods.
To exercise your right of withdrawal, you must notify us clearly (for example, by email).
The withdrawal becomes effective once the goods have been returned to us.
The customer is responsible for return shipping costs.
4. Orders in Transit
As we operate with an automated order processing system, orders are submitted for fulfilment immediately after purchase.
Once an order has been shipped, it cannot be cancelled. Please wait until the item arrives before starting the return process.
5. Refunds
If you withdraw from the contract, we will refund all payments received from you, excluding:
- the original shipping costs;
- any additional costs resulting from choosing a more expensive delivery method than our standard delivery option.
Refunds will be processed no later than 14 days from the date we receive both your withdrawal request and the returned goods.
Refunds will be issued using the same payment method used for the purchase unless otherwise agreed.
No additional refund fees will be charged.
6. Unclaimed Shipments / Failed Delivery / Returned Shipments
If a shipment is returned to us for any of the following reasons:
- the customer did not collect the shipment;
- the customer refused to accept the shipment;
- the customer provided an incorrect or incomplete address;
- the customer did not cooperate with the carrier when required;
the order will be considered unsuccessfully delivered.
In such cases, we reserve the right to deduct from the refund:
- the original shipping cost;
- the return shipping cost charged by the carrier;
- any applicable customs, storage, or handling fees.
Refunds will only be processed once the shipment has been successfully returned to our warehouse.
If a shipment is lost due to an incorrect address provided by the customer, a refund may not be issued.
If the customer requests the returned shipment to be resent, a new shipping fee will apply.
